They have already had their first joint meeting and their first training by Ombuds Chile, a company that helps to promote a respectful, harmonious and productive work environment, promoting good practices in personnel management, and also favoring the positive development of the institutional culture.
12 of our colleagues are advancing in their training to be “focal points” for our recently released Code of Ethics and Conduct, which outlines specific actions to create a work environment in which everyone is treated with respect, courtesy and fairness.
They have assumed the challenge of accompanying the implementation of this Code and promoting it among the staff members. Its mission is to receive consultations and present cases that require some support, either by listening to those who need it or by giving recommendations, in order to promote a work environment of mutual respect.
Let’s see why they took from this challenge….
We are a family; we share our lives and there will be friction
Fabiola Cruzat, Array Maintenance Group (AMG) Supervisor: “It is an interesting program and one that I consider necessary for a good coexistence. I have been in ALMA for many years, living with different cultures, gender issues, etc., so I would like to contribute to all this experience to avoid and / or solve conflicts. I invite you to consider this code, listen and find out what it is about, as it is for all of us. Although it sounds cliché, we are a family, where we share half of our lives together. As in all families, there will always be frictions, but they improve with love, communication and good will.”
So that everyone feels welcomed
Juan Carlos Gatica, Electronic Technician (AMG): “I had the privilege of receiving the award given by ALMA for Respect and Diversity. For this reason, I am very motivated to humbly be a beneficial contribution in the implementation of the Code of Ethics and Conduct. It will be positive to have a work environment of respect and tranquility, and it is a fundamental step to have an organization where all its members feel that they are welcomed and treated with respect. To my colleagues, I just want to express that without any distinction they can count on me, my doors are open.”
Juan Carlos Gatica
Tool to make problems visible
José Corro, Team Operator PPS/IMG: “I hope to offer an opportunity to reach an agreement or solution, which also imposes a personal challenge in the sense of inspiring enough confidence for someone to approach me. It is a good tool to make visible the problems or situations that we often overlook, but that can be harmful. If someone thinks they are in a labyrinth, look for a focal point, it is someone who will listen to them, will not judge them and who will do everything possible to find exit doors.”
Being able to be the “ear” of ALMA
Ursula Throm, ADA Office Coordinator: “I am mainly a listener and a one-on-one contact person, so being able to be ALMA´s “ear” and to contribute for our project to foment and (even) better work environment, is an honor! I am sure that we are important in detecting the possible need for support, and to be as good in our roles as to generate that confidential contact with the person who, otherwise, might not find his/her own voice or not know what to do. We are all co-generators of our realities thus having the possibility to talk to someone instead of gossiping, can only help us all improve what we think or feel can be improved. I think it is a win-win initiative.”
Effective and empathetic communication
Patricia Acosta, Administrative Assistant (ALMA Department of Engineering): “I hope there will be a positive impact on the ALMA community in general. I believe that effective and empathic communication are key factors in reaching conflict resolution. The idea is to serve as a focal point for any person (staff or contractor) who may be going through a difficult situation and wants to share their experience or feeling. For that we are receiving training that will help us to acquire specific skills that allow us to support anyone who needs it in the most professional way possible.”
Informal “sounding boards”
Chat Hull, Project Assistant Professor NAOJ Fellow: “While I won´t be an official mediator myself, I hope that the other focal points and I can act as informal “sounding boards” for people to express their concerns. By giving our colleagues the opportunity to express those concerns in a safe, confidential environment with a trusted person, I hope that we will enable them to resolve many conflicts themselves, in many cases avoiding a formal mediation altogether. Families encounter inevitable conflict, but when they work through the problems with each other, they come out stronger on the other side.”
These are the testimonials from half of the focal points for the Code of Conduct. The others are Ann Edmunds, Laura Gómez, Hugo Messías, Humberto Tello, Marcos Villalobos and Víctor Polanco.
To learn more about our Code of Conduct, click here.